Sterns Westgate is a huge disappointment !

I recently had a disappointing experience with Sterns that I feel compelled to share. After purchasing a ring online, which was advertised as sterling silver, I noticed it started peeling after just two weeks. This was incredibly frustrating, so I decided to visit the Sterns store at Westgate Mall to inquire about the issue.

Upon my visit, the staff took the ring and assured me they would contact me with feedback. Given that I do not live in the area, I specifically asked if they could deliver a replacement ring to my home address, as returning the faulty ring had already incurred additional costs for me. To my surprise, I was informed that they do not offer delivery for repairs but could transfer it to a closer branch for easier collection.

When I received the SMS notification to collect my ring, I called the store again to confirm the details. This is where my experience took a turn for the worse. The manager I spoke to had an unprofessional attitude and bluntly told me that transferring the ring was absolutely not possible, claiming she had no idea who had provided me with that information initially.

I was appalled by the dismissive nature of the staff at the Westgate branch and their lack of accountability. It’s disheartening to see such poor customer service, especially when dealing with a malfunctioning product. Sterns clearly has room for improvement in their customer relations and service delivery.

In summary, my experience at Sterns has left me disgusted with their service and I cannot recommend the Westgate branch to anyone looking for quality customer care. Sterns needs to do better. I still haven't collected the ring as it will cost me more money.... I paid delivery fees in the first place. Had the ring not had any manufacturing faults i would not have needed to spend more to go in store (which is why the ring was placed online in the first place).

So disappointed in Westgate !!!