Sterns -very unprofessional, worst service ever !!!

<p>To whom it my concern</p> <p> </p> <p>I am very upset and disappointed at your sterns store in pietermaritzburg midlands mall. On Saturday the 8th of April 2017 at around 6.45pm my Fiancé and i walked into your store and while browsing I came across a ring which I liked, i then called the consultant and told her please can i have that ring which was marked for R2699, she opened the cabinet and took out the ring and proceeded to the till, at the till she tells me I'm sorry the ring was marked wrong she then turns to the other consultant/manager. The consultant/manager then tell me that they are sorry and the digit must have fallen out in the cabinet.. we then proceeded back to the cabinet and looked for the digit, there was no fallen out digit.. the other consultant then goes to a completely different drawer on its own and opens it with a key and looks in a brown box and the digit was in there, the Consultant/manager tells my fiancé and I that she's sorry and that she understand our point and she'll give us the ring at that price of R2699 but she will not be able to authorize it as it won't go through the till, she suggests we come back the following day, we mentioned we can't and she carried on assuring us that we will get the ring at that price becauce it's their fault, after that, she tell us to purchase a gift card to the value of R2699 which is assurance for the ring. We purchased the voucher.</p> <p> </p> <p>The next day my fiancé and I go back to the store and the whole story is changed, the Consultant/manager tell us she spoke to her regional manager who said 'no she can't give us the ring for that price'. I told the consultant manager that's not fair as you assured us and made us buy a gift card.</p> <p>I refused to accept no for an answer because...</p> <p> </p> <p>1. The store opens at 9am and traded till 7pm on Saturday the 8th, we walked into the store around 6.45pm, the ring was marked the whole day at the price of R2699 and none of the consultants picked that up yet at a jewellery store you need to be extra vigilant.</p> <p> </p> <p>2. The price digit did not fall off, the digit was in a completely different drawer in a box where stock is kept.</p> <p> </p> <p>The consultant/manager tell us she'll call the regional manger and we can explain to her. My fiancé spoke and tried to explain the whole situation her, she cut him short and raised her voice at him over the phone.. he felt very embarrassed I think it was very unprofessional of her as I work in retail and own a Beauty Spa and from what i know customer service is very important. Further more my fiancé and I are well educated people with good moral and values and can not accept the fact that we where treated so badly.</p> <p> </p> <p>( Wednesday 12th April) It then goes on.. and I'm now even more upset and angry to find out that I was slandered about to other store. I think that it is inappropriate to be treated like this by your kzn regional Manager, it shows that she is very unprofessional and has no work ethics.</p> <p> </p> <p>Going forward please can i have some answers regarding the ring that was mark at R2699. I have attached a picture of the ring and it's marked price. I would also want a written apology from the regional manager as she need to apologize to my Fiancé and i.</p> <p> </p> <p>I hope I get a response on this matter as this is totally unacceptable.</p> <p> </p> <p>Thank you.</p>