Sterns unwillingness to help

Goodday all

Upon purchasing my fiance's engagement ring by sterns last year October they only delivered the ring days later than expected and promised by Secunda Malls staff, on the 21 of January I had to send my fiance's ring in for repaires due to bad craftsmanship, upon recieving the ring back they promised the ring was fixed properly, upon expecting the ring the damaged was fixed, now 21 days later the exact same spot the ring broke again and upon further inspection found that they never completed the repairs properly they only dit surface repairs. My fiance took the ring to the shop today and due to what can only be described as utter unhelpful store manager and to make things better the store manager laughed at my wife as she was talking about the ring, upon me arriving at the store later due to work the store managers unwillingness to help and laughing at me and my wife and talking in Zulu to her colleagues saying to them that we are *********** and wasting there time(unknowing to them I understand and can speak Zulu) i further contacted the branch manager who referred me to the headoffice customer care manager who was unavailable at the time. The manager blatantly disrespected me and my fiance as customers and was completely unwilling to help us.

Im writing this review in hopes Sterns head office can please contact me in regards to this matter and in regards to there branch manager and store manager who is completely unwilling to help paying customers