STERNS THE GROVE MALL - ADELAIDE dishonest

I bought diamond earrings that was on sale - and when I went to open the box at home (which is POORLY CONSTRUCTED and looks cheap and is broken - the boxes at a china shops are 100 times better), there is a stone missing in one of the earrings.

I Went back immediately, just to be told, they can’t do the refund because they don’t have the money????!!! (Are you for real?)

They said they can give me a voucher for the money. I refused. The store ladies (who in my honest opinion are not suitable to work in the store) then said they can refund me as soon as someone buys something and pays for cash - then they will phone and I can get my refund.

I argued with her; seeing that I am a CA myself and I am in corporate business, and told her it is COMPLETELY UNACCEPTABLE & UNPROFESSIONAL.

She sent us away home with the broken earrings, and the slip, and said they will phone whenever they have the cash in the store (I did not buy cash, I bought with a debit card), and refund.

She did not want to write anything to say what happend on the slip, after I asked her to do so, so that if she is not in the store, the rest knows whats going on. I could feel she was dishonest.

And her “partner” was rude.

I need this to be escalated - I feel the 2 ladies in the store are dishonest. Adelaide at The Grove Mall in Pretoria-East.

And when am I getting my money back now? When someone comes into the JEWELRY store to buy something CASH of R 1,000? REALLY???

This is not acceptable. I hope you have camera’s with sound in the store to see what happened.