Sterns The Glen poor service and faulty jewelery

My husband bought meca silvet ring with a pearl on 09 September 2020 for our 25th wedding anniversary. we were assisted by Connie. the ring was sent for sizing where we had to pay anothet R200. on Friday 11 September i received a call that i can collect my ring. mybhusband and I wentvto pick the ring up. When we arrived home within 20 mimutes I heard something fall when i noticed it was the pearl. i was disappointed. i picked the pearl up took the ring off and put itvin the ring box. on Saturday 12 September we took the ring backbto Sterns thenl Glen and was assisted by Moira and Kabelo . The ring was sent back to be repsired. 9n Tuesday 15 September i received a call tharlt the ring is ready. I went to pick it up. I asked it will last and Moira assured me it will last forever. On Saturday 17 September I noticed the pearl is missing. so this was the second time the pearl has fallen out. But this time i could not find the pearl. on Sunday 18 September I returned the ring again. Connie and Kabelo was on duty. Connie remembered me purchasing the ring andcKabelo also remembered me bringing it back the first time. Connie advised that they will refund me as this is the second time for the pearl to come lose. she advised that they do not have the cash at the moment as they just opened she advised she will call American Swiss and Markhams to send customers paying accounts cadh to go pay there and she will phone me as soon as she has the cash. i also advised he I only have the receipt from the repair as i am unable to find the purchase receipt. Connie advised she will go the sales book and find a copy. Needless to say i received no phone call i enquired about the money I paid for the sizing she advised she needs to discuss with the area manager. on Monday I phonef Connie wass off and Moira was working, she advised that the area manager said can not get a refund butvi can choose a ring to the same value and she would follow up with head office regarding a copy of the receipt. A few days later Connie phoned to confirm which dayvI had purchased the ring I confirmed 9 September. I asked if everything would be sorted by Saturday 24 October sge advised yes. i had to govto the Glen Friday 23 October and decided to go in by Sterns. Moira and Connie werebnotvon duty. Kabelo was on duty he assisted me to choose avring so longcand advised that Moira would call mevon Saturday 24 October. Needless to say this never happened. this whole experience has angeted me as my husband bought me something special which i can not wear and icsm getting no joy from Sterns ThecGlen Joalene Davies *** *** (office hrs)