1 reviews | Active since Nov 2016

01 May 2017, 21:47

Sterns the ******

<p>Took my watch to Sterns Centurion mall for a battery change , was shown and told verbally it would cost R250 , when I went to collect my watch the price had changed to R 500 . Surprisingly that was "always the price" . The lady who had assisted me first time wasn't there so I didn't have a valid argument as they now had a booklet showing a price of R500 . So what Stern does is rip people off by keeping two booklets with different prices . I would have understood if they said their prices went up but I was delibretly misled into believing the battery would cost R250 . It's such a shame when customers are ********** of their hard earned money. </p>

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Replies (1)
Sterns
Sterns's reply02 May 2017, 10:38
Official

Good m

Thank you for taking the time to report your experience. Your comments have been received by our Customer Care Team and will be escalated to the field management team. We would like to confirm that a representative of the field management team will be in contact with you directly to ensure that the matter is addressed.

Kind regards

Jewellery Customer Care

orning Tsiamo

Best regards,