FT
Fortunate T
1 reviews | Active since Jun 2018
24 Jun 2022, 11:27
Sterns - Ring fault
We bought a beautiful 5 CT wedding ring at Sterns Eastgate last month in May. We laybyed it and paid it off and it went in for resizing. Our details were captured on the system with ID info. A week ago one of the stones fell off, we went back to the store and were told they no longer have information on the system, then we were also told they cannot find the receipt book to help us. The lady at Sterns never bothered to call us back to assist us with this. The ring has a hole in it. Very dissatisfied...trying to call head office and they don't even answer as well.
Helpful (0)
Replies (4)0
Replies (4)
Sterns's replyOfficial
24 Jun 2022, 11:42Good morning Fortunate
We hereby confirm that your complaint is noted and will be forwarded to the field management team to address.
You will be contacted soonest.
kind regards
Jewellery Customer Care Team
We hereby confirm that your complaint is noted and will be forwarded to the field management team to address.
You will be contacted soonest.
kind regards
Jewellery Customer Care Team
Sterns's reply24 Jun 2022, 11:42
Official
Good morning Fortunate
We hereby confirm that your complaint is noted and will be forwarded to the field management team to address.
You will be contacted soonest.
kind regards
Jewellery Customer Care Team
We hereby confirm that your complaint is noted and will be forwarded to the field management team to address.
You will be contacted soonest.
kind regards
Jewellery Customer Care Team
FT
Fortunate T's updateReviewer Update
24 Jun 2022, 12:03Thank you, will await to be contacted.
FT
Fortunate T's update24 Jun 2022, 12:03
Reviewer Update
Thank you, will await to be contacted.
FT
Fortunate T's updateReviewer Update
28 Jun 2022, 13:17Thank you for the prompt feedback, the manager made contact and found the receipts and the ring is in for repairs.
FT
Fortunate T's update28 Jun 2022, 13:17
Reviewer Update
Thank you for the prompt feedback, the manager made contact and found the receipts and the ring is in for repairs.
Sterns's replyOfficial
28 Jun 2022, 14:19Hello Fortunate
We are pleased that the matter is being addressed and a positive solution offered.
have a good day further.
Kind regards
Jewellery Customer Care
We are pleased that the matter is being addressed and a positive solution offered.
have a good day further.
Kind regards
Jewellery Customer Care
Sterns's reply28 Jun 2022, 14:19
Official
Hello Fortunate
We are pleased that the matter is being addressed and a positive solution offered.
have a good day further.
Kind regards
Jewellery Customer Care
We are pleased that the matter is being addressed and a positive solution offered.
have a good day further.
Kind regards
Jewellery Customer Care