SC
Sonja C
1 reviews | Active since Nov 2020
23 Nov 2020, 12:09
Sterns online the WORST
Ordered personalized jewelry from them. Waited 2 weeks and then the engraving is wrong. Tried phoning - they almost never answer. Left a message (no response not even an email) Left the jewelry with the sales person at Sterns Irene. She said she will email them to fix it. This was supposed to be a very memorable gift for someone and it's just *****ed up. I don't want my money back I want the problem fixed.
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Sterns's replyOfficial
23 Nov 2020, 13:16Good day Sonja,
We are in receipt of your complaint.
This matter has been logged and escalated to the Field Manager of the Irene store to investigate and to contact you.
Your reference RM279294.
Regards,
The Sterns Team
We are in receipt of your complaint.
This matter has been logged and escalated to the Field Manager of the Irene store to investigate and to contact you.
Your reference RM279294.
Regards,
The Sterns Team
Best regards,
Sterns's reply23 Nov 2020, 13:16
Official
Good day Sonja,
We are in receipt of your complaint.
This matter has been logged and escalated to the Field Manager of the Irene store to investigate and to contact you.
Your reference RM279294.
Regards,
The Sterns Team
We are in receipt of your complaint.
This matter has been logged and escalated to the Field Manager of the Irene store to investigate and to contact you.
Your reference RM279294.
Regards,
The Sterns Team
Best regards,