Sterns not complying to Customer consumer laws

Item: Sterns
Rating: 1
Author: Candice S

Sterns Canal Walk please advise me as per Customer consumer rights, is the price you see the price you pay The price I saw and took pictures of( the price sterns canal walk advertised in their store window) Apparently this does not apply to your store as i was told by assisting manager, manager on duty 24 July 2022 in the afternoon , The store assistant told me there is a thing missing meaning there is a number missing on the equipment you use to advertise according to her it maybe fell off there in the window, wow what a search as we could not find that number that is missing in the window. we all looked and could not find it. How unprofessional as the staff had no idea of the customer consumer rights that the price i see is the price i pay as you advertised at that current moment and not a hour later, How unprofessional and ********* and ********** is was to tell me i must come and see the manager on Tuesday morning , for what? for a why? how rude to think that because of your alleged mistake i now have to make time, find a way to travel to canal walk because the manager said so, i was in your store ready to pay the price we all saw and the proof i have in my phone , when the price scanned more than the advertised price. is is not your responsibility to advertise the correct amount? is it not your responsibility to ensure your staff and you as manager whom they called for a second opinion to know the customer consumer rights act? is it not your responsibility to ensure that the customer in store initially pays and goes out of the store with her item was she wanted to pay and get the item, but due to your lack of knowledge ,lack interpersonal skills, *********** to problem solving and this is problems Sterns Staff created, poor communication skills, bad manners(manager not even greeting just told the sore assistant no we cant give it to her ) while i was standing there. please investigate this matter, i give you permission to use your store camera's to check what happened. and get back to me asap. and also note i did tell the store assistant to remove the item from the window as it is mine....do not advertise that item any further. i also did inform the staff that i dont work for Sterns hence it is not my duty to ensure the items are marked correctly, so please don't make it my problem. Please let me know the outcome of this matter according to protocols and procedures and do take into consideration the acts and laws.

Helpful (0)

Replies (3)

Sterns's replyOfficial

27 Jul 2022, 10:42

Good Morning Candice

We hereby confirm that your complaint is noted and will be forwarded to the field management team to address.

You will be contacted soonest.

Regards
The Jewellery Customer Care Team

Sterns's reply27 Jul 2022, 10:42

Official

Candice S's updateReviewer Update

27 Jul 2022, 13:54

Thank you for your reply and this matter could not have escalated more unprofessionally when I told the area manager he is unprofessional in the matter he is addressing me and the way he sounded was so irritated, o he said no I'm not... I asked is this call recorded for review... According to the area manager explaining digi..... Things I still don't know I don't work in retail it may fall off it may pop out cause this is not the first time it's happening, now Mr area manager how do you continue with a system that is ******* by advertising false prices and information? And how dare you to tell me this is a human error when I said it's unacceptable you ask me the potential customer well have you never made a human error? Wait let me put that in capital letters for you to grasp the unprofessional and judgemental question you asking me, whom you don't know.... HAVE YOU NEVER MADE A HUMAN ERROR???? this blows my mind a area manager asking a customer have you never made human errors, Mr area manager Stearns canal walk is under investigation NOT ME. You as sterns canal walk is violating my cunsumer rights and disregarding the act, then you violating me as the customer investigating me now. I don't work for you, and I would you never want to speak to any client or any human being like you did to me, it's plain disturbing and disgusting. I don't ever want to speak to you again as the remarks you made left me anxious and angry, you will never get the opportunity to speak to me unless it's in an email or here on hello Peter in order for me to have evidence of the assumption, accusation and judgement statements you made.
Mr area manager I could see where the unprofessional and no manners and ********* behavior comes from that started with my initial complaint regarding the way Thando... the female in charge Sunday night and this whole matter was handled. It's a bad experience due to sterns canal walk staff lack of everything I explained in the initial complaint, Please ask the person you are escalating this to, to do an actual investigation regarding the whole complaint and then get back to me with facts and not no incompent the digi thing is.
State the facts and not what maybe happened.
I still can't believe the level of disrespect and the way you demanded asking me well I can only offer you 10% discount what else do you want. Yoh you can speak to other people like that not to me, my husband and father even never spoke to me and interrogated me like that who are you to speak to me like that?
And when I asked you who do you think you are to speak to me like that and asking me have you never made human error, you did not reply to who do you think you are.
I don't work for you
I'm not under investigation here.

Yoh
What a way to spoil my day Mr sterns canal walk area Manger what a way.

Like I popped out the digi thing, hey Hai I can't believe shame

Candice S's update27 Jul 2022, 13:54

Reviewer Update

Sterns's replyOfficial

27 Jul 2022, 15:56

Hi Candice

Your responses is noted.

Regards

Sterns Jewellery Customer Care

Sterns's reply27 Jul 2022, 15:56

Official

Hi Candice

Your responses is noted.

Regards

Sterns Jewellery Customer Care