Sterns Menlyn Staff are **********

<p>I am writing this report with a very bleeding heart after receiving the worst service ever from Sterns Menlyn at which stage I was expecting to be a happy man. On the 27 May 2017 I purchased 2 rings for my wedding at Sterns Menlyn. I was assisted by 2 ladies, Nomaphelo & Mokgadi. After purchasing, we made arrangements for me to come & collect the rings in mid September since I'm getting married in late September. They also assured me that I can insure the rings on the day of collection. It was even written on the slips that "Remember to add insurance". Yesterday, the 3rd August 2017, I went to the store to collect the rings because I couldn't wait for September in case there maybe issues with the rings so that there'll still be some time to sort that out. On my arrival at the store, I found 2 ladies(Mokgadi was one of them) who told me that I should have insured the rings within 7 days of purchase. I asked them why didn't they tell me all this when I was making a purchase so that I could have insured them then. The 2 ladies couldn't tell me much except assuring me that there's nothing they can do. They also called their manager Nomaphelo since she was not around. She also confirmed to them that there's nothing she can do as well. That truly got me wondering how could a highly reputable store like Sterns treat customers that way. I feel so ill treated and I bet this is the worst service I've ever received in any store in my entire life. I feel like Sterns Menlyn are just operating on the basis of take it or leave after customers paid them. </p> <p>I've since decided not to collect the rings because I don't understand how can I carry such expensive products in my hands without insurance. I'm so highly disappointed after driving so long for nothing.</p> <p>I am therefore raising an official complain and I kindly request that Sterns Menlyn Management advise me on what must I do from now because this has created seruous frustrations in my life.</p> <p> </p> <p>Sterns Menlyn Staff are complete **********!!!</p>