CK
Chanelle K
1 reviews | Active since Jun 2023
03 Jun 2023, 11:52
STERNS IS THE MOST HORRIBLE JEWEL STORE!!!
Iam so dissapointed I even cried, my fiance bought my engagement ring from this ****ty place, took my ring back within the first 6, they repaired the stones that came out, 1month fast forward, 2 more stones came out, I take it back they assess, they tell me it's because the ring was bent and that they not getting the ring fixed, they it in to assess again for 2 weeks and then when collecting they me that they not paying, the way they bent my ring literally made me cry and they blamed me for it, it's not even bent on the side that the stones came, never will I ever in my life purchase from them again. Guys please refrain from buying anything from the store Called STERNS!!!!!
Helpful (0)
Replies (12)0
Replies (12)
Sterns's replyOfficial
05 Jun 2023, 10:03Good Day Chanelle
Your complaint is noted.
Kindly advise which Sterns store you were dealing with.
Regards
The Sterns Team
Your complaint is noted.
Kindly advise which Sterns store you were dealing with.
Regards
The Sterns Team
Sterns's reply05 Jun 2023, 10:03
Official
Good Day Chanelle
Your complaint is noted.
Kindly advise which Sterns store you were dealing with.
Regards
The Sterns Team
Your complaint is noted.
Kindly advise which Sterns store you were dealing with.
Regards
The Sterns Team
CK
Chanelle K's updateReviewer Update
05 Jun 2023, 11:56Parow center, Iam very dissapointed that I only had this ring for 8 months and it was my engagement ring, I regret not taking pictures before sending it in for repairs for the second time as proof. Because the WaY the gVe my ring back to me was definitely not how I gave it to them. Bc I'm sure if it had to look they way the gave it back, they wouldn't have take it in to assess in the first place
CK
Chanelle K's update05 Jun 2023, 11:56
Reviewer Update
Parow center, Iam very dissapointed that I only had this ring for 8 months and it was my engagement ring, I regret not taking pictures before sending it in for repairs for the second time as proof. Because the WaY the gVe my ring back to me was definitely not how I gave it to them. Bc I'm sure if it had to look they way the gave it back, they wouldn't have take it in to assess in the first place
Sterns's replyOfficial
05 Jun 2023, 12:22Good Day Chanelle
Your complaint is noted.
According to our records , the complaint was logged on CS-*** and dealt with by our field manager.
Regards
The Sterns Team
Your complaint is noted.
According to our records , the complaint was logged on CS-*** and dealt with by our field manager.
Regards
The Sterns Team
Sterns's reply05 Jun 2023, 12:22
Official
Good Day Chanelle
Your complaint is noted.
According to our records , the complaint was logged on CS-*** and dealt with by our field manager.
Regards
The Sterns Team
Your complaint is noted.
According to our records , the complaint was logged on CS-*** and dealt with by our field manager.
Regards
The Sterns Team
CK
Chanelle K's updateReviewer Update
05 Jun 2023, 14:09Nothing has been done, all they did was give my ring back and say that they not paying at all after having it for 2 weeks. But it's okay the store won't last as I have heard that I'm not the first one having to go through this. And I will make it know on every social media site. I promise you. It could've been anything other ring I wouldnt have given 2 ****s but this is my engagement ring.
CK
Chanelle K's update05 Jun 2023, 14:09
Reviewer Update
Nothing has been done, all they did was give my ring back and say that they not paying at all after having it for 2 weeks. But it's okay the store won't last as I have heard that I'm not the first one having to go through this. And I will make it know on every social media site. I promise you. It could've been anything other ring I wouldnt have given 2 ****s but this is my engagement ring.
CK
Chanelle K's updateReviewer Update
05 Jun 2023, 14:112 months after the first repair and the same thing happens. Doesn't make sense to blame me for neglegence.
CK
Chanelle K's update05 Jun 2023, 14:11
Reviewer Update
2 months after the first repair and the same thing happens. Doesn't make sense to blame me for neglegence.
Sterns's replyOfficial
05 Jun 2023, 14:15Your response is noted.
Please note you have the option to dispute the feedback or the outcome.
You can do this by contacting the C.G.S.O and their contact number is ***.
Regards
The Sterns team
Please note you have the option to dispute the feedback or the outcome.
You can do this by contacting the C.G.S.O and their contact number is ***.
Regards
The Sterns team
Sterns's reply05 Jun 2023, 14:15
Official
Your response is noted.
Please note you have the option to dispute the feedback or the outcome.
You can do this by contacting the C.G.S.O and their contact number is ***.
Regards
The Sterns team
Please note you have the option to dispute the feedback or the outcome.
You can do this by contacting the C.G.S.O and their contact number is ***.
Regards
The Sterns team
CK
Chanelle K's updateReviewer Update
05 Jun 2023, 14:15They even noted that I agreed to pay for the ring after calling customer service when I didn't. Sterns is supposed extend a warranty when you come and repair within the 6 months. I would've understand if they told me in the first instance that the ring was bent and I would've understand. But it doesn't sit well with me having to be blamed for the 2nd instance of the same problem
CK
Chanelle K's update05 Jun 2023, 14:15
Reviewer Update
They even noted that I agreed to pay for the ring after calling customer service when I didn't. Sterns is supposed extend a warranty when you come and repair within the 6 months. I would've understand if they told me in the first instance that the ring was bent and I would've understand. But it doesn't sit well with me having to be blamed for the 2nd instance of the same problem
Sterns's replyOfficial
05 Jun 2023, 14:17Our previous response refers.
Regards
The Sterns Team.
Regards
The Sterns Team.
Sterns's reply05 Jun 2023, 14:17
Official
Our previous response refers.
Regards
The Sterns Team.
Regards
The Sterns Team.
CK
Chanelle K's updateReviewer Update
05 Jun 2023, 14:23I'm not able to see the number provided.
CK
Chanelle K's update05 Jun 2023, 14:23
Reviewer Update
I'm not able to see the number provided.
Sterns's replyOfficial
05 Jun 2023, 15:27It is ***.
The number has been put in bold form to improve visibility.
Regards
The Sterns Team
The number has been put in bold form to improve visibility.
Regards
The Sterns Team
Sterns's reply05 Jun 2023, 15:27
Official
It is ***.
The number has been put in bold form to improve visibility.
Regards
The Sterns Team
The number has been put in bold form to improve visibility.
Regards
The Sterns Team
CK
Chanelle K's updateReviewer Update
05 Jun 2023, 17:12It's okay it only shows astrics I dunno probably for privacy anyway I already logged my complaint with them
CK
Chanelle K's update05 Jun 2023, 17:12
Reviewer Update
It's okay it only shows astrics I dunno probably for privacy anyway I already logged my complaint with them
Sterns's replyOfficial
06 Jun 2023, 10:22Good Day Chanelle
Thank you for advising.
Regards
The Sterns Team
Thank you for advising.
Regards
The Sterns Team
Sterns's reply06 Jun 2023, 10:22
Official
Good Day Chanelle
Thank you for advising.
Regards
The Sterns Team
Thank you for advising.
Regards
The Sterns Team