STERNS HORRIBLE & POOR SERVICES

I was in mall of tembisa the day before yesterday to return jewelleries that I bought worth R999.00 on the 24th of October because they were not well adjusted in the store level since they didn't fit on my hand, I arrived at 9am but waited an extra 20 minutes for them to open which is not in line with their trading hours, I then explained to the lady that a friend was giving a high five greetings and the jewellery broke off she said it's December we can't help you come back next year. Firstly as a customer, I don't even know what she's talking about, no signage in the store that communicates what she's said to me, thier policy says if it's defective meaning faulty then it must be fixed or exchanged. I said to her if you can't fix it now then exchange it because it can't be my fault that your falling to inform customers of how you operate. She said unfortunately there nothing she can do to help. I'm so disappointed at this company and will share this experience with friends and family, i still can't believe the type of horrible service they've given to me.