Stern’s horrible experience canal walk

Dear TFG Team,

I hope this message finds you well.

I am writing to lodge a formal complaint regarding an incident that occurred at your Stern's store located at downstairs at your Canal Walk, Cape Town branch , on the 3rd of February, 2025, just before 19:00.

Upon entering the store, I noticed a produced priced at a certain figure instead of the expected price. I immediately informed the service consultant, of this discrepancy and expressed my intention to purchase the item at the displayed price. The consultant assured me that there would be no issue, thereafter she took the item and changed the price on the item in front of me and she insisted that’s the price and it “fell off”and denying any prior pricing issue.

This situation is concerning due to the conflicting statements made by consultant, which are clearly reflected in both the store’s video footage and my voice recording of the conversation. Her actions appear to be an instance of gross negligence,and I believe this incident should be reviewed thoroughly.

I request that the product be sold to me at the originally displayed price of R*** as per the evidence of both the video footage and my voice recording. Moreover, I feel strongly that disciplinary action should be considered for consultant, as she showed a lack of accountability and refused to acknowledge her mistake and I mentioned to her if she takes accountability, I shall not lay a complaint and worry about the wrongly priced item she put on display at the initial price and take this further, there was no remorse from her as she **** in my face.

This matter is of serious concern to me, and I trust that you will investigate it with the urgency it warrants.please contact me directly for further details ,I am looking forward to a prompt resolution.

Thank you for your attention to this matter.