1 reviews | Active since Nov 2016

01 Dec 2016, 10:18

Sterns giving me a runaround

<p>I bought my wedding ring worth R9000 from sterns in may but by August the gold on the ring started wearing off and diamonds falling off I spoke to them about it but this now they are giving me runarounds im ashamed of showing people my ring coz it looks like I got it from a lucky packet.please help me </p>

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Replies (1)
Sterns
Sterns's reply01 Dec 2016, 11:07
Official

Hi Nthabiseng,

Thank you for bringing this to our attention.

We try our best to offer all our Customers great Customer service and are disappointed that you had this experience.

We apologize for the inconvenience caused.

The Field Manager will make contact with you directly to resolve this complaint.

Your patience and understanding is appreciated.

Regards,
The Sterns Customer Care Team