LS
Layla S

1 reviews | Active since Jun 2023

18 Jun 2023, 06:40

Sterns Gateway Umhlanga

Visited the store yesterday and absolutely disgusting and pathetic service from Verola. Asked for help and was ignored. Asked again and she rudely said she will check for the necklace I wanted. I found it myself I asked to purchase it and she rudely snapped at me saying she's busy. She was standing doing nothing. Lost yourself a good sale because of your abrupt rude disrespectful employee. Shocked that your staff don't even acknowledge a customer and when they do its with extreme RUDENESS and blatant disrespect. Train your staff especially Verola to know some basic social etiquette.

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Replies (1)
Sterns
Sterns's reply20 Jun 2023, 09:45
Official
Good morning Layla

Your complaint is noted and will be forwarded to the field management team to address.

You will be contacted soonest.

Kind regards
Jewellery Customer Care