FJ
Fatima J
1 reviews | Active since Mar 2017
24 Jun 2023, 14:46
Sterns Gateway ****mers , *****ulently , *******ly go back on their word and
Please do not deal with sterns gateway
I have send three chains they have confirmed please see email below I can't request a refund
This has been pending for months as they are choosing to go back on their word and not refund as per the stated email (Note below email confirming I can request refund) Hi Fatima,
Thank you for the feedback😊
Can I have your order number please.
Kindly note that you need to go back to Gateway and request your refund as they have your chains.
If you do require further assistance in this regard, please feel free to reach out to me and I will gladly assist 🙏
Best, Jasmine Bash Support Team
They have since went back on their word and not refunding me for my three chains
Helpful (0)
Replies (9)0
Replies (9)FJ
Fatima J's updateReviewer Update
26 Jun 2023, 09:11sterns gateway have not only went back on their word but kindly note the latest email received regarding the refund
(Please note the poor example of customer service)
Good morning Fatima Your email below is notes. As per my previous response sent on May 23rd – we are not able to refund these items. Below refers : Kindly note – should you select to go the legal route, herewith our legal departments email address for the submission from your legal team. *** Kind regards Gail
(Please note the poor example of customer service)
Good morning Fatima Your email below is notes. As per my previous response sent on May 23rd – we are not able to refund these items. Below refers : Kindly note – should you select to go the legal route, herewith our legal departments email address for the submission from your legal team. *** Kind regards Gail
FJ
Fatima J's update26 Jun 2023, 09:11
Reviewer Update
sterns gateway have not only went back on their word but kindly note the latest email received regarding the refund
(Please note the poor example of customer service)
Good morning Fatima Your email below is notes. As per my previous response sent on May 23rd – we are not able to refund these items. Below refers : Kindly note – should you select to go the legal route, herewith our legal departments email address for the submission from your legal team. *** Kind regards Gail
(Please note the poor example of customer service)
Good morning Fatima Your email below is notes. As per my previous response sent on May 23rd – we are not able to refund these items. Below refers : Kindly note – should you select to go the legal route, herewith our legal departments email address for the submission from your legal team. *** Kind regards Gail
Sterns's replyOfficial
26 Jun 2023, 09:22Good Day Fatima
Your response is noted.
Kindly note if you wish to appeal this decision, you can either have your legal team reach out to our legal team as per the above response.
Regards
The Sterns Team
Your response is noted.
Kindly note if you wish to appeal this decision, you can either have your legal team reach out to our legal team as per the above response.
Regards
The Sterns Team
Sterns's reply26 Jun 2023, 09:22
Official
Good Day Fatima
Your response is noted.
Kindly note if you wish to appeal this decision, you can either have your legal team reach out to our legal team as per the above response.
Regards
The Sterns Team
Your response is noted.
Kindly note if you wish to appeal this decision, you can either have your legal team reach out to our legal team as per the above response.
Regards
The Sterns Team
FJ
Fatima J's updateReviewer Update
26 Jun 2023, 11:11This is an example of Sterns poor customer service, the fact that Sterns gateway *******y and *****ulently choose to go back on their word and the manner of responding to a client is evident of the fact that Sterns are ****mers.
I once again request refund.
Please consumers, please do not go through the frustration I am going through as noted above with them.
I am concerned that many citizens will be given confirmation of their refund and then Sterns will go back on their word.
My advice shop at another jewellery store and save yourself the agony of this process and Sterns Gateway sets an extremelly poor example of customer service.
I request a refund as per your above email confirming refuns thereof.
I once again request refund.
Please consumers, please do not go through the frustration I am going through as noted above with them.
I am concerned that many citizens will be given confirmation of their refund and then Sterns will go back on their word.
My advice shop at another jewellery store and save yourself the agony of this process and Sterns Gateway sets an extremelly poor example of customer service.
I request a refund as per your above email confirming refuns thereof.
FJ
Fatima J's update26 Jun 2023, 11:11
Reviewer Update
This is an example of Sterns poor customer service, the fact that Sterns gateway *******y and *****ulently choose to go back on their word and the manner of responding to a client is evident of the fact that Sterns are ****mers.
I once again request refund.
Please consumers, please do not go through the frustration I am going through as noted above with them.
I am concerned that many citizens will be given confirmation of their refund and then Sterns will go back on their word.
My advice shop at another jewellery store and save yourself the agony of this process and Sterns Gateway sets an extremelly poor example of customer service.
I request a refund as per your above email confirming refuns thereof.
I once again request refund.
Please consumers, please do not go through the frustration I am going through as noted above with them.
I am concerned that many citizens will be given confirmation of their refund and then Sterns will go back on their word.
My advice shop at another jewellery store and save yourself the agony of this process and Sterns Gateway sets an extremelly poor example of customer service.
I request a refund as per your above email confirming refuns thereof.
Sterns's replyOfficial
26 Jun 2023, 12:31The complaint has been addressed and a response has been provided.
Kindly note your request for return of the items aren't complaint with our terms and conditions.
The resolution has been provided and if you wish to appeal or dispute it, you can contact the C.G.S.O as advised in the email correspondence sent to you.
The contact information was provided in the email as well.
Regards
The Sterns Team
Kindly note your request for return of the items aren't complaint with our terms and conditions.
The resolution has been provided and if you wish to appeal or dispute it, you can contact the C.G.S.O as advised in the email correspondence sent to you.
The contact information was provided in the email as well.
Regards
The Sterns Team
Sterns's reply26 Jun 2023, 12:31
Official
The complaint has been addressed and a response has been provided.
Kindly note your request for return of the items aren't complaint with our terms and conditions.
The resolution has been provided and if you wish to appeal or dispute it, you can contact the C.G.S.O as advised in the email correspondence sent to you.
The contact information was provided in the email as well.
Regards
The Sterns Team
Kindly note your request for return of the items aren't complaint with our terms and conditions.
The resolution has been provided and if you wish to appeal or dispute it, you can contact the C.G.S.O as advised in the email correspondence sent to you.
The contact information was provided in the email as well.
Regards
The Sterns Team
FJ
Fatima J's updateReviewer Update
26 Jun 2023, 12:36It is ******* to go back on your word
Your email confirms a refund should be processed.(see above)
You are now going back on your word and commiting *****. I request a refund
Your email confirms a refund should be processed.(see above)
You are now going back on your word and commiting *****. I request a refund
FJ
Fatima J's update26 Jun 2023, 12:36
Reviewer Update
It is ******* to go back on your word
Your email confirms a refund should be processed.(see above)
You are now going back on your word and commiting *****. I request a refund
Your email confirms a refund should be processed.(see above)
You are now going back on your word and commiting *****. I request a refund
FJ
Fatima J's updateReviewer Update
06 Aug 2023, 18:22No refund processed to date even though , please see email above confirming i am entitled to a refund, then going back on their word.
My three chains are in their possession and no refund processed.
*******, *****sters
My three chains are in their possession and no refund processed.
*******, *****sters
FJ
Fatima J's update06 Aug 2023, 18:22
Reviewer Update
No refund processed to date even though , please see email above confirming i am entitled to a refund, then going back on their word.
My three chains are in their possession and no refund processed.
*******, *****sters
My three chains are in their possession and no refund processed.
*******, *****sters
FJ
Fatima J's updateReviewer Update
06 Aug 2023, 18:38Please note confirmation on refund below(they are *******ly going back on their word)
Hi Fatima,
Thank you for the feedback😊
Can I have your order number please.
Kindly note that you need to go back to Gateway and request your refund as they have your chains.
If you do require further assistance in this regard, please feel free to reach out to me and I will gladly assist 🙏
Best,
Jasmine
Bash Support Team
Hi Fatima,
Thank you for the feedback😊
Can I have your order number please.
Kindly note that you need to go back to Gateway and request your refund as they have your chains.
If you do require further assistance in this regard, please feel free to reach out to me and I will gladly assist 🙏
Best,
Jasmine
Bash Support Team
FJ
Fatima J's update06 Aug 2023, 18:38
Reviewer Update
Please note confirmation on refund below(they are *******ly going back on their word)
Hi Fatima,
Thank you for the feedback😊
Can I have your order number please.
Kindly note that you need to go back to Gateway and request your refund as they have your chains.
If you do require further assistance in this regard, please feel free to reach out to me and I will gladly assist 🙏
Best,
Jasmine
Bash Support Team
Hi Fatima,
Thank you for the feedback😊
Can I have your order number please.
Kindly note that you need to go back to Gateway and request your refund as they have your chains.
If you do require further assistance in this regard, please feel free to reach out to me and I will gladly assist 🙏
Best,
Jasmine
Bash Support Team
FJ
Fatima J's updateReviewer Update
18 Aug 2023, 14:43Please send me your email address to adress this matter
FJ
Fatima J's update18 Aug 2023, 14:43
Reviewer Update
Please send me your email address to adress this matter
FJ
Fatima J's updateReviewer Update
18 Aug 2023, 14:46The fact that you agreed via email that a refund can be made and went back on your word
FJ
Fatima J's update18 Aug 2023, 14:46
Reviewer Update
The fact that you agreed via email that a refund can be made and went back on your word