JM
Judith M
1 reviews | Active since Jul 2015
23 Jul 2015, 03:55
STERNS **********ly approves R25 000 account
A rude debt collector from sterns cape town (never been to Cape Town) called me and said I haven't paid my account in 2 months. I was shocked and tried to get some info but she was rude and unhelpful. I did my own investigation and discovered that a R25 000 account was opened and approved on my name **********ly!!! I was shocked and surprised that such a major store would do such a thing. It is disappointing and very frustrating that I would now have to take time off to get affidavits, papers etc to rectify this major companies mess up. I am treated like a ********! I have lost all respect in STERNS as a whole. Their ethics are questionable!!
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Sterns's replyOfficial
23 Jul 2015, 10:15Hello Jude.msi,
Thank you for bringing this matter to our attention.
The detail of your complaint is noted and needs to be investigated by our Forensics Department who will make direct contact with you on the details provided.
Kindly note, this may take up to two business days and your patience will be greatly appreciated.
We do apologise for the inconvenience this has caused.
Regards,
The Sterns Customer Care Team
Thank you for bringing this matter to our attention.
The detail of your complaint is noted and needs to be investigated by our Forensics Department who will make direct contact with you on the details provided.
Kindly note, this may take up to two business days and your patience will be greatly appreciated.
We do apologise for the inconvenience this has caused.
Regards,
The Sterns Customer Care Team
Sterns's reply23 Jul 2015, 10:15
Official
Hello Jude.msi,
Thank you for bringing this matter to our attention.
The detail of your complaint is noted and needs to be investigated by our Forensics Department who will make direct contact with you on the details provided.
Kindly note, this may take up to two business days and your patience will be greatly appreciated.
We do apologise for the inconvenience this has caused.
Regards,
The Sterns Customer Care Team
Thank you for bringing this matter to our attention.
The detail of your complaint is noted and needs to be investigated by our Forensics Department who will make direct contact with you on the details provided.
Kindly note, this may take up to two business days and your patience will be greatly appreciated.
We do apologise for the inconvenience this has caused.
Regards,
The Sterns Customer Care Team