Sterns Ferro digital watch

Hellopeter

I am truly disappointed in the service level we've received from Sterns. My sister bought me 2 digital Ferro watches online in December 2021. We received the watches however we have not had peace ever since. We've had to send in the watches for repairs 3 times already and after a month or two they stop working again. They sent us a message to collect the watch, collected on the 11th September which is today and still the watch is not working 😞. I'm over the back and forth. Why can't they fix the watch or exchange it