Sterns Employees and Procedures No solution.

I bought a Swatch watch from Sterns online. After a couple of weeks the watch started losing time and ultimately stopped all together. I contacted sterns at the Garden Route Mall and the lady said she would phone me back with a way forward. After about three days I had to phone and the lady still didn’t have a solutions as to what to do. After about a week of struggling to find a way forward I was told to bring my Swatch in for repairs to their “workshop”. We are now a month further and I phoned to find out about the progress of my Swatch. Then another lady told me I have to wait between 2-3 months for my watch to be returned. I feel this process could have been explained better and why such a long wait for a product that is brand new. Now I have a swatch watch ‘somewhere’ but I can’t use it. No man this is not service and you pay a premium price for a sub premium service with no feedback where you have to phone the whole time and nothing from their side…