Sterns Eastgate Shopping Centre

The worst customer service. I was looking for a particular necklace and called in to find out if they had stock. The woman on the phone was extremely unfriendly and seemed I was asking too much from her. I then arrive there and there is only 1 woman at the tills. I stood waiting for 10 minutes before someone assisted me. I then explained I phoned in and asked the lady to keep the necklace aside for me. She did not even do that, it was still sitting on display. It was a looooong unfriendly and uncomfortable experience up until payment. She then wants to box it for me and pulls out a ring box. I said, excuse me?! Do you not have a necklace box and this is a gift. She said no this is all we have and tried stuffing it into a tiny ring box. She then said she would go to American Swiss and get a box. She then brings one back that was damaged and the lid wouldn’t even sit on the box properly, she adds “you can’t even see it” LOL! It was clear as day. I could not believe this! I told her to just put it in that damaged box so I could leave. Horrible service! Fortunately I have a brand new jewellery/gift box at home to place the necklace in, otherwise I would have made sure she found me an acceptable box. Pathetic!!!