Sterns disgusting customer customer service

I ordered a name chain from Sterns website on the 1st July and did a 100% payment via Eft the same night. As this was a special birthday gift, i was expecting the order to arrive on time by the time i went away on 18th July as their website clearly states that delivery can take UP TO 14 working days to be delivered to the store i selected which is Clearwater Mall.

Need less to say, 3weeks later and no gift or news from the company and the store couldnt help at al. I checked with the branch before and after i went away, still no news at all. store staff took my details aft my 3 visit to the store but no one got back to me. After my 5th visit to look for my order in AUGUST another staff took my details again n contacted the head office only to find out that they knew nothing about my order and never contacted the store to verify my payment. As someone who works for another retailer this level of service is completely unacceptable and disgusting to leave a customer coming back to nag for a order that was meant to be a gift for 2 months!!

Today is the 31st August and still i have not received a call or apology or any effort been made from the head office to even tell me where my order is or if i will ever get it or a refund. I am disgusted and extremely angry and will never go back to Sterns again.

I dont suggest any one entrust them with your money, go to another store that actually knows what customer service is. VERY disappointing.