Sterns Canal Walk Refund From 1980!

I bought a ring at Sterns and asked for it to be resized. The next day I went back and asked if the resize could be cancelled and refund done, as I didn’t want the ring anymore. When I went back, the staff weren’t happy that I didn’t want to exchange the ring for another item. Their faces were visible upset. I was told that I should be lucky the ring hadn’t been sent away yet for the resizing yet - with an attitude. The staff member helping me explained that The Foschini Group does not reimburse the card used for the initial payment, but instead refunds with cold hard cash, or a voucher. When I questioned this, I was told that 90% of the customer purchase with their debit or credit cards (which I did), yet the refund process is completely backwards. For a big retailer this is ridiculous! Point is. I’ve been waiting for 4 hours for Sterns to find cash (R3500) for my refund. And I’m still waiting. No time period was given to me. I asked if we could arrange it for when they would have money, but the staff member was unsure of when this would be.