Sterns breaking Section 56 of Consumer ACT

<p>I purchased a ring at early february and within two month one of the gold panels dislodged. I took the ring in three weeks ago and after the person that assisted me (Zandalee) refused to replace or refund my ring, saying she has to send it away for quality check i decided to wait and hear back from them. This is after i reminded her of the consumer act section 56 which clearly states if the consumer is unsatisfies with purchased good within 6 months of purchase they have a right to be refunded or for the goods to be replace. she refused saying Sterns policies dont allow for that. She went on to promise that by wednesday the issue would be resolved. Wednesday came and passed still no word.</p> <p>this is not acceptable. i want my money back now seeing that they are unable to even get back to me.</p>