Sterns- BAD SERVICE

Good day

I purchased a pair of sleeper earrings for my daughter 21st January, when we got home the earrings was defective, I immediately called Stearns, I was told to bring it back same day, the lady took pictures and said she will escalate to the area manager.

I asked her if she checked the earrings upon selling it to us, she admitted she did not, and argue they will not sell defective earrings.

On Monday she called back to say they will not be refund or exchange the earrings. My daughter requested for the area managers number, and she said she can't give it to her,

What are we supposed to do. Sit with defective earrings.