Sterns and its ****TY Customer Service

Sterns has the worst customer service ever!!!! i bought a watch, and after a few years a piece in the watch came loose. I took it to sterns (Cresta) to get a quote on the repair. They told me they would have to send it in, and after 6 - 8 weeks i would get a quote, if i then agree to the ridiculous quote it will then take them 6 - 8 weeks to fix it. I also wanted the strap changed and apparently i cant get one to match the watch i bought, nor can i choose what they have on hand... its more like a lucky packet of what gets put on, irrespective of whether or not it matches the design, style or colour of the watch. This entire process took me 3 months. Eventually when they called me to collect, i arrived at 14:15 on a Monday and had to wait 30min because the system was "slow". all i needed to do was pay the fee and take my watch, why i needed to be there for all the admin is beyond me. When i voiced my frustration to the sales lady, she advised that i should just buy another watch. This watch was a gift and has sentimental value. In future i will buy another watch, but this is the first and last time i ever do business with Sterns. I will advise everyone in my life of the same.