****y Service

I bought a watch last Saturday from your shop in Richards Bay while they were experiencing load shedding. I was on holiday with my partner. On Tuesday the glass fell off. I approached Illanga Mall today Sunday 1st to return the item. The lady at the till advised me that she can't because her manager is not there and I needed to come back (don't have her name as it seems your employees don't have name tags). I then went to Riverside Mall thinking they might have a manager who can authorise this. To my surprise I was greeted BT a Felicity who informed me that I needed to go back to KZN(Richards bay) because my transaction was done manually.<br> <br> I feel ******, cheated and that I was given an item whose quality is clearly not according to my standards. I need information on how this will be sorted because I cannot travel more than 700km for this nonsense.<br> <br> I thought u sold quality products and gave quality service. It was my first and last time in your stores. <br> <br> Angry customer