CE
Chris E
1 reviews | Active since Apr 2019
13 Apr 2019, 15:23
Service department are ******* or just Sloppy
I bought one of Sterns most expensive engagement rings. After 1 week that my fiancé wears it (not even at work) the diamonds started falling out. Took it in for repairs (tightening and replacement of diamonds) at Sterns Northgate. Came back 2 weeks later and there were more diamonds missing! How does it take me 5 seconds to spot the missing diamonds but the jewelers were not able to?
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Sterns's replyOfficial
15 Apr 2019, 11:44Hi Chris,
We are in receipt of your complaint.
Kindly note, this matter has been escalated to the Field Manager of the Sterns Northgate branch store to make contact with you.
Your ***
The Sterns Team
We are in receipt of your complaint.
Kindly note, this matter has been escalated to the Field Manager of the Sterns Northgate branch store to make contact with you.
Your ***
The Sterns Team
Sterns's reply15 Apr 2019, 11:44
Official
Hi Chris,
We are in receipt of your complaint.
Kindly note, this matter has been escalated to the Field Manager of the Sterns Northgate branch store to make contact with you.
Your ***
The Sterns Team
We are in receipt of your complaint.
Kindly note, this matter has been escalated to the Field Manager of the Sterns Northgate branch store to make contact with you.
Your ***
The Sterns Team