1 reviews | Active since Jul 2021
**** service
I got a ring for my wife last month around the 24th of October for R1299. My wife later returned the ring and was told to please come back in the first week of November as they will have new stock. We went there on the 5th of November i remember correctly and asked if my wife comes to return the ring and if there is a balance over then can i get cash and was told its not a problem but must please come after 3 in the afternoon. My wife later went after 4 that afternoon but was given a gift card instead of cash because apparently they never had cash in the shop.
Now i want to know why i cant get the cash i dont go to markams or foshini or any of those store i dont shop there and if i do the items are so expensive to start with aswell so i am stuck with a gift card of R500 that i cant use and nobody is willing to help me out. I want this problem resolved please cos then i can take this further i have sent emails today to 2 different departments and i havnt even gotten a confirmation or reply to acknowledge reciept of my mail. So please can somebody get on top of this matter urgantly cos i will go further and also this happened at sterns in middelburg mall
Your complaint is noted and will be forwarded to the field management team to address.
You will be contacted soonest.
Kind regards
Jewellery Customer Care
Your complaint is noted and will be forwarded to the field management team to address.
You will be contacted soonest.
Kind regards
Jewellery Customer Care
Firstly thank you i have gotten the cash back from the store but the disrespect i have recieved from the staff is not needed really and trully, with in a few min of me getting the reference i get a call from the sterns at the middelburg mall and im just told "bring the card to sterns at the mall" now i am confused because the lady was so rude i asked please could you clarify on what you have said and i was told back " you complained so bring back your gift card ill give your cash back" so this was so rude towards me i wanted to explain that im at work at the moment could i come on the weekend but before i could she dropped the call. I asked my store manager if he could go for me on my behalf as he was going to the mall for a store visit to the other store as i work at a retail branch that is owning 3 stores in middelburg, and when he returned he said the lady was so rude to him just grabbed the card out his hand and said she knows here is your money. I asked what was her name and none of the staff had a name badge on either.
This is embarrasing for me as i had my store manager go on my behalf and he was disrespected in such a manner this is not the service i would give to my clients at our store and also i would never come back to sterns for anything elce id rather shop for jewelery some where elce where i get the respect as a client as i deserve.
Firstly thank you i have gotten the cash back from the store but the disrespect i have recieved from the staff is not needed really and trully, with in a few min of me getting the reference i get a call from the sterns at the middelburg mall and im just told "bring the card to sterns at the mall" now i am confused because the lady was so rude i asked please could you clarify on what you have said and i was told back " you complained so bring back your gift card ill give your cash back" so this was so rude towards me i wanted to explain that im at work at the moment could i come on the weekend but before i could she dropped the call. I asked my store manager if he could go for me on my behalf as he was going to the mall for a store visit to the other store as i work at a retail branch that is owning 3 stores in middelburg, and when he returned he said the lady was so rude to him just grabbed the card out his hand and said she knows here is your money. I asked what was her name and none of the staff had a name badge on either.
This is embarrasing for me as i had my store manager go on my behalf and he was disrespected in such a manner this is not the service i would give to my clients at our store and also i would never come back to sterns for anything elce id rather shop for jewelery some where elce where i get the respect as a client as i deserve.
Your response is noted and will be forwarded to the field management team to address.
Kind regards
Jewellery Customer Care
Your response is noted and will be forwarded to the field management team to address.
Kind regards
Jewellery Customer Care
Please id like to say thank you for the great service i have just recieved from Anita Botha, who made it a priority to listen to my complaint and really take control of the situation, if there is a spot for manager of the month she deserves it and a raise.
Great job Anita
Please id like to say thank you for the great service i have just recieved from Anita Botha, who made it a priority to listen to my complaint and really take control of the situation, if there is a spot for manager of the month she deserves it and a raise.
Great job Anita
Thank you for the feedback.
We will make sure to make the field management team aware.
Regards
The Sterns Team
Thank you for the feedback.
We will make sure to make the field management team aware.
Regards
The Sterns Team