Sales Assistants unprofessionalism

Yesterday at around 17h30, my Sister and I were at Sterns, The Grove mall and I must say Customer Service received was very unprofessional. I was looking at some of the items at the display window while my sister went into the store, what I witnessed and my sister experienced leaves a lot to be desired for. When my sister entered, she found two Sales staff standing at the counter/till facing the store entrance. The 1st sales assistant had a bowl in her hands and was eating while the second sales assistant shouted at my sister, “how can we help you“, I was taken aback at what I was seeing.

The second sales assistant did not have the decency or see it as a need to walk to my sister and ask if there is anything my sister can be assisted with, I am talking about people that were standing a couple of meters away from each other. So, I am wondering what was expected of my sister in this regard, was she expected to shout back and ask for help as there was a watch that we wanted to buy for our mother? I am still shocked astonished and find this to be appalling, very unprofessional to say least and this has left a bitter taste of disrespect.

My Sister called the second sales assistant into order, as the 1st Sales Assistant was was not bothered and she continued having her meal on the floor in front of customers. Now to make matter even worse the second sales assistant had the audacity to backchat by mumbling something about my sister to her colleague as if my sister was not even right there in the store with them.

We always buy at this particular Sterns but from service received, I do not think we will go there anymore nor will I recommend it to anyone.