Ruined jewelry

I recently sent my rings to Sterns for replating at the end of July. After two weeks, I had to visit the store directly to inquire about the status, and they provided a quote. However, another two weeks passed, and I still hadn't heard back. When I visited the store to follow up, I was shocked to find it closed for renovations until September 29th. Could they not have informed me on the two occasions that the store was closing for this reason?

I then contacted American Swiss, who provided excellent service and located my rings. Unfortunately, I was dismayed to discover that Sterns had polished my ring instead of replating it, resulting in the loss of the yellow gold. I consider this damage to my property and am extremely dissatisfied with the service.

Due to this experience, I would advise potential customers to exercise caution when dealing with Sterns. The lack of communication and unsatisfactory outcome have led me to lose trust in their services.

I expect Sterns to replate my rings as initially requested and agreed upon with their employees. I hope that this process will be completed promptly and efficiently, unlike the previous experience.