RUDE AND DISRESPECTFUL MANAGER

I was just at STERNS MALL@CARNIVAL and to say I feel hurt and disrespected is an understatement. A week ago, I opened an account with intentions of getting my fiancé a watch for Christmas, and I was assisted by a very friendly lady, Puleng. I promised her I’d come back and view some watches and jewellery. She was so sweet and understanding that every time I went passed that store I’d greet her. So today 15.11.2021 I decided to go back to the store and buy the watch. I went straight to Puleng. The manager, who didn’t even greet me, rudely said I “can’t keep coming to her store to greet the lady” who was assisting me, she went on to say, to “especially not greet her in front of her as Puleng’s manager”, there’s more; she said “I shouldn’t greet Puleng during working hours” . I was there as a customer coming to buy, as promised but I was literally chased out by the store manager, tell me how do I buy after hours ? I am really disappointed and I feel like I was disregarded as a customer who was very interested in doing business in that store. If this is how Ntokozo treats and humiliates customers, how badly does she treat her staff ? I have never been made to feel so small as a customer in my entire shopping experience and as a result I am never going back to that store and I will be sure to let people know about Ntokozo’s disregard for customers as a store manager. It just saddens me how a whole manager can be so vile and rude to customers, honestly I’m blown away, seriously. I trust STERNS will offer better customer service training in future and Ntokozo will be dealt with accordingly.