******* service! Lost watch?

I gave my watch in for repair on the 20th Nov 2020. They told me that it takes 2 -3 weeks for me to receive a quote. Total waiting / repair time was 6-8 weeks. I phoned on 14 December to get an update where I was told its with the courier service. Its now already 3weeks and 3 days since i gave my watch in for the repair. When i asked how could it only be with the courier now 3weeks later they told me that they waited for more repairs before they booked the courier. Well this is not my problem if there is no other repairs. So what if there is no repairs for 3 months then i have to wait all that time before they decide they want to book the courier. They also told me that i will receive the quote via sms and still to this day with a total of 5 weeks + i still don't have a quote. So where the hell is my watch? I'm really fed-up with ****ty service in this county!