Ridiculously poor service.

<p>I took my girlfriend's Fossil watch in to Sterns in Kolonnade Mall on 18 February for the screen to be repaired. The lady at the front desk told me they would phone me with a quotation and should I accept, I would be able to get the watch back within 6 to 8 weeks. After 8 weeks without hearing anything, I went back to inquire what was taking so long. The lady told me that the quotation was R400 (which she was supposed to have phoned me about weeks ago) and asked whether I accepted it. I told her I did. This was the Saturday. The lady promised to phone me on Monday to confirm and let me know what was going on. Another week went by without a phone call, so I went back the following Satruday. Again, I inquired about the supposed phone call, and she told me she did phone, I dod not answer and she left a voice mail. I did not receive any phone and told her as much. I continued to ask what the number she had taken down was. Turns out she wrote my number down incorrectly. Poor person who received her voice mail in the end. I asked to speak with her manager and she too was rather unhelpful and full of excuses. Again, she made the empty promise of a progress report the following Monday, but again I received nothing (after having made sure that they had my correct number). Today marks 3 months since I took the watch in. This is totally unacceptable and I am utterly disappointed by the poor service I received from what I thought was a reputable company.</p>