Replacement

My engagement ring was purchased in mid January. Last night, I noticed a missing stone. On further inspection, we noticed holes that had developed in the metal itself. <br> <br> The sentimental value of the ring far outweighed the monetary value, and I was distraught. First thing this morning I went into the store at Clearwater Mall and was assisted by Connie and Rhulani. After thorough inspection and debate, it was concluded that there was a major quality problem and after explaining my situation, they replaced the ring for me immediately. <br> <br> I would like to commend the two ladies who assisted me for the their brilliant service, their sensitivity to the situation and the professional manner in which it was handled. I was very apprehensive when I walked in to the store, and was ready to kick up a fuss. Needless to say, I was treated with care and dignity, and I am now reassured about the quality of jewelry in Sterns itself. <br> <br> Well done ladies. It is service like that, that will keep your customers loyal and happy. Thank you!<br> <br> Kind regards, <br> Nadia