Reimbur*****t for a cancelled lay-by

Sterns Mall of Africa, I am so disappointed in how they handle matter from the ground to the management. My lay-by expired and I was called to come cancel then take my money, on the day I went to cancel my lay-by I wasn’t given money on the spot instead they told me that they will call me when they have money and a month went by without any calls. I went to check on them and they told me the same thing, they’ll call me when they have money, this cycle continued for several months. I went there more than 15 times( with petrol being this high) which I doubt they’ll compensate me for the fuel I spent to check my money.

Right right I filled in a form to say they sent an EFT and it only takes a week, it’s been two weeks now and I haven’t received it.

I am disappointed to say the least and I want my money back.

Sterns has disappointed me for the first time. I used to love shopping there but now I’m not happy with this. Mall of Africa should