Refuse to refund

<p>I bought a mens silver bracelet from Sterns in Uitenhage on the 23rd Of December 2015 as a gift for someone special, but I am having more problems. The bracelet broke for the second time and is still under the guarantee. The terms and conditions says that they will refund if you are unhappy and is still under guarantee. As soon as i started talking about wanting my money back the lady came with all sorts of excuses like they fist need to see if it is a fabric fault and she can't give money back only something else in the shop for the same value and when i read the terms to her she said she first need to talk to the area manager. Today i phoned them to get feed back and she said it's my own fault it broke. Tell me how does one break silver links if you are already taking extra care of it because it broke once before !?? </p> <p>I am really disgusted with their service and the fact that everything was fine until i started mentioning that i rather want my money back because it is poor quality ! </p> <p>Sterns was my number one jewellery store up until now ! I will never use them again to buy special gifts. </p> <p>The bracelet was a gift for someone but it's more in the workshop for repairs than with the person i bought it for ! </p> <p>It makes me ashamed because it looks like i bought cheap stuff ! </p> <p> </p> <p> </p> <p>Th</p>