TM
Thabo M
1 reviews | Active since Jul 2015
07 Jul 2015, 16:21
Refusal of a refund by the company
I bought a ring at Sterns in Kroonstad worth R2,100 on the 18th of June 2015 cash. I wanted a gold ring but they sold me a ring with gold and silver on it. Upon realising that, I immediately returned the ring to the shop. I was given an option to take another ring. I looked for the one I wanted but I was not interested in any of their other rings. I asked for a refund and was told that no cash was available so I should take the ring to one of their shops in Gauteng. When I got to Gauteng shops I was told the same story, that they do not have cash. So the shop is refusing to refund me for the ring I do not want.
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Replies (1)Sterns's replyOfficial
09 Jul 2015, 11:01Hello ThaboMoema,
Good morning Thabo
Thank you for bringing the matter to our attention.
Please be advised that your complaint will be forwarded to a member of the management team to handle.
You will be contacted shortly.
kind regards
Jewellery Customer Care
Good morning Thabo
Thank you for bringing the matter to our attention.
Please be advised that your complaint will be forwarded to a member of the management team to handle.
You will be contacted shortly.
kind regards
Jewellery Customer Care
Sterns's reply09 Jul 2015, 11:01
Official
Hello ThaboMoema,
Good morning Thabo
Thank you for bringing the matter to our attention.
Please be advised that your complaint will be forwarded to a member of the management team to handle.
You will be contacted shortly.
kind regards
Jewellery Customer Care
Good morning Thabo
Thank you for bringing the matter to our attention.
Please be advised that your complaint will be forwarded to a member of the management team to handle.
You will be contacted shortly.
kind regards
Jewellery Customer Care
