VS
Veronica S

1 reviews | Active since Jul 2021

27 Aug 2024, 12:50

Really dissapointed and this needs to be fixed once and for all.

Good day

I hope this email finds you well. Please not I purchased my ring at Sterns Carnival mall earlier this year I belive it was in Feb, March somewhere. I then got married in April and in May month after one month of wearing my ring one stone fell out, I took it back and they fixed it about two months ago, no this morning again kne stone is missing. I am really frastrauted because this is firstly the ring I got married with and secondly it keeps on falling out.

I am actually considering getting a refund ons this ring because everytime I use it a stone falls out, I am to scared to wear my ring because of this and then I would rather want my money back for a product I cant use.

Please let me know how to proceed further.

Veronica Slater ***

0
Replies (1)
Sterns
Sterns's reply04 Sept 2024, 09:11
Official
Good Day Veronica

Your complaint is noted.

The matter was logged under CS-*** and feedback was provided.

We trust this is in order.

Regards
Sterns Team