QUALITY OF PRODUCT

Hi there I am typing this email with so much anger and fustration. in May this year (2017) My Husband and I purchased our wedding bands at Sterns Jewellary in Vosloosus. in October I noticed that the stone in my ring had came off. I called the store and was told I would have to drop the ring off at the store and the manufacture will determine the cost and I will be charged for it to be fixed as its no longer under gurantee (6months has passed) I waited a period of 6weeks for the store to call me back after I took the ring in but nothing I ended up calling the store myself and was told i will have to pay R905 upon collection. I collected the ring on the 29th of November 2017 not even 24hrs passed after I collected the ring I noticed the stone had came off AGAIN. I called the store and was told to bring the ring in again so it can be taken back to the manufacture again. I had to cover the costs of driving from pretoria north to vosloorus to drop off the ring AGAIN only to be called a week later by the store and be told I have to pay another R600 for the damage then later be told it was a misunderstanding I dont have to pay. I am still waiting for a call to go pick up the ring. I am dissapointed with the quality of your STERNS JEWELLARY products and the level of professionality from your vosloorus staff members not to mention the staff that was doing the "repairs" because clearly they did a floppy job on "repairing" the ring. I will be demanding a full refund should the ring come back with more defaults this time around for it is hardly a year the ring was purchased already I am expiriencing such problems I AM CERTAINLY NOT IMPRESSED.

UNSETISFIED CUSTOMER