Poorest customer service ever

I took my phone in for repairs on the 12th of October 2019. I was assisted by rep*** whom is unfriendly and rude. I haven't heard anything from her about the progress of my phones repairs. I had to call on the 23rd for an update.she did not even ask me who I am and just rudely said that they will contact me when my phone comes back. How long does a repair take? Should I wait for another month perhaps? An update would be appreciated u know. I need my phone back asap.