Poor/broken/none functioning watches ****

On the 28th December my wife bought me a fossil coach man watch which happened to be on special for my birthday on the 30th December

On my birthday I opened my present to find that the watch wasn’t working and I thought it was just a battery, I took the watch to sterns greenstone on 31st December were I was assisted by a lady called Mmathapelo.

Unfortunately they didn’t have petty cash to replace the battery, I so took my watch and she promised to call when she has petty cash, which never happened until I went back to the shop on the Wednesday the 5th January.

They put a new battery and proved that my watch had a problem and she CANNOT EXCHANGE IT. I was then forced to get a refund.

What upset me is that she had a watch to swap for me but she blatantly refused to swap for me. She then request me to pay a thousand rand for a swap.

I’m still confused on how sterns conducts their business practices.

I STILL WANT MY WATCH BECAUSE I BOUGHT BECAUSE I LOVED IT NOW I’M FORCED INTO A CORNER AND YOU CANT EXCHANGE, THE ONLY OPTION AVAILABLE TO ME IS REFUND OR LOUSY GIVE CARD OR REPAIRS THAT WILL TAKE 4 WEEKS.

I FEEL I WAS ****** OF MY WATCH AND THIS IS NOT A FAIR PRACTICE.