DL
Deon Lötter
1 reviews | Active since Jan 2018
29 Jan 2018, 21:25
Poor workmanship
Our wedding band was sent for replacement of a diamond. The ring came back not in a satisfactory condition - a larger stone was fitted which made the band look out of proportion. The ring was returned to the workshop, came back with the correct size stone but the widened hole for the bigger stone was not filled correctly and looks worse than before. The ring has once again been returned with the hope that it will be restored to the desired state.
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Sterns's replyOfficial
30 Jan 2018, 08:07Hi Deon,
Thank you for bringing this to our attention.
We try our best to offer all our Customers great Customer service and are disappointed that you had this experience.
We apologize for the inconvenience caused.
The Field Manager will make contact with you directly to resolve this complaint.
Regards,
The Sterns Customer Care Team
Best regards,
Sterns's reply30 Jan 2018, 08:07
Official
Hi Deon,
Thank you for bringing this to our attention.
We try our best to offer all our Customers great Customer service and are disappointed that you had this experience.
We apologize for the inconvenience caused.
The Field Manager will make contact with you directly to resolve this complaint.
Regards,
The Sterns Customer Care Team
Best regards,