Poor Service, Dirty Faded Jewelry, Lazy Staff

To whom it may concern: On Sunday, 04 March 2018, my Fiance and I went to your Sandton City branch, in search of a wedding set. Firstly, the service was appalling. There were was only one customer being assisted at the cashier desk, the other attendant was standing by, with not a care in the world completely ignoring us. We spent a few minutes in the store with nobody assisted us and notice that not only was there no assistance being offered, but the jewellery in your display cabinets looked dirty and quite "old and used". Eventually the assistant came out from behind the counter but instead of assisting us, went to assist one of the workers from the Popeye franchise who happened to come look at watches. After he did not purchase anything and left the store, the attendant then came to us (eventually after 15 mins), and asked if she could assist us. I inquired about the Rose Gold collection that you have displayed on quite a large sheet of paper on the wall and was told it is all sold out. Another disappointment. This experience has left a very bad opinion of Sterns in my head which unfortunately I cannot stop thinking about. We ended up going to American Swiss as well as Browns. At both stores receiving nothing but professionalism, courtesy as well as both stores making us really feel like we were important. I seriously suggest you not only train your staff but really get the jewellery in the display cabinetry cleaned!