1 reviews | Active since Jul 2014
Poor service dilivery
Totally disappointed with level of service I received from Canal walk store. Bought a set of ring for myself and my wife. Her set needed resizing. As per the sales lady she was not even sure if we going to be charged or not for resizing. It was on a Sunday Evening when this trauma started. When myself and my wife were told to leave the ring and my ID number and we will be called the following day rergarding the resizing. I called on a Tuesday to confirm confirm as I had no slip with or proof of ring booked for repairs. Had to call in several times to get clarity and for ring to finally get to repairs. Thanks to Thando who has been very helpful and always willing to assist. Received a call stating how much is the quote and I accepted. Waited a week before I called and again was informed that the ring is ready for collection. Took the ring and after one day of utilising the ring the diamonds started to fall, called and asked how can after only one day of usage then the diamonds are falling off. Mg whole frustration is coming from the fact that I could have been told other alternatives of getting what I want than closing a sale rushlily without informing the customer about different alternatives he has. Instead of resizing I could have been given a option of ordering something similar or same ring to ensure that the ring will be able to substain me for a very long time. The ring was booked again for repairs and my wife have not been wearing a ring for almost a month. Spoke with Anthea and she said Canal Walk branch does not have a Branch Manager and she was supposed to call me Saturday as I called the store Friday Last week to get feedback. Have been waiting ever since. Called the store again today and spoke to Judy she also said she would call back shortly. The level of service from this branch is rediculous or I need to reprise by asking who is their target market as I can see no one is willing to service me accordingly. Basic role is to satisfy the need or wants of the clients. I will never refer anyone to shop at Sterns Canal Walk ever again
Your complaint is noted
The matter has been referred to the filed management team to address
Your will be contacted soonest, your ref: CS-680960
Kind regards
Customer Care Team
Your complaint is noted
The matter has been referred to the filed management team to address
Your will be contacted soonest, your ref: CS-680960
Kind regards
Customer Care Team
Your above reply is noted
Kind regards
Customer Care Team
Your above reply is noted
Kind regards
Customer Care Team
I'm surprised of how such a huge entity like TFG handles and resolves complaints from its customers.
This is a second month my wife is without a ring.
I'm surprised of how such a huge entity like TFG handles and resolves complaints from its customers.
This is a second month my wife is without a ring.
This is beyond poor service delivery not only for Michael and his Canal Walk Team. It goes beyond representing the Brand itself. I am willing to take it up with service agreement of TFG as a whole.
I'm my culture when you have a bride without a ring for more than a week it portrays different meaning to the public.
How could my wife ring goes off the radar with anyone taking notes.
I am waiting for something I'm not sure of and Micheal is very not helpful and his a dead end to my matter. From the day I complaint and up until today his not helpful and proactive.
His not responding to my email and I had visited the site ones he was not on Site. He never called to acknowledge the fact that I was at the store to find out the whereabouts of my wife ring. Had to visit the site and up until today I have not heard from him
STERNS CANAL WALK I NEED MY MARRAIGE RESPECT RESTORED AND TRAET ALL CUSTOMERS THE SAME MANNER. EACH ENTITY HAVE A MISSION STATEMENT.
THIS IS VERY IRRITATING
This is beyond poor service delivery not only for Michael and his Canal Walk Team. It goes beyond representing the Brand itself. I am willing to take it up with service agreement of TFG as a whole.
I'm my culture when you have a bride without a ring for more than a week it portrays different meaning to the public.
How could my wife ring goes off the radar with anyone taking notes.
I am waiting for something I'm not sure of and Micheal is very not helpful and his a dead end to my matter. From the day I complaint and up until today his not helpful and proactive.
His not responding to my email and I had visited the site ones he was not on Site. He never called to acknowledge the fact that I was at the store to find out the whereabouts of my wife ring. Had to visit the site and up until today I have not heard from him
STERNS CANAL WALK I NEED MY MARRAIGE RESPECT RESTORED AND TRAET ALL CUSTOMERS THE SAME MANNER. EACH ENTITY HAVE A MISSION STATEMENT.
THIS IS VERY IRRITATING
Michael continue to ask for documentation of the sale for cash sale. It is five months and my wife dignity have been dented more than anything.
I demand the matter to be resolve ASAP.
I paid for an item and Michael have been storing my ring for five months.
WHAT IS STERNS INPUT REGARDING THE MATTER.
Michael continue to ask for documentation of the sale for cash sale. It is five months and my wife dignity have been dented more than anything.
I demand the matter to be resolve ASAP.
I paid for an item and Michael have been storing my ring for five months.
WHAT IS STERNS INPUT REGARDING THE MATTER.