TS
Thabo S
1 reviews | Active since Feb 2018
11 Oct 2022, 11:20
Poor Service delivery
My name is Thabo Sibeko, I stay Soshanguve. I bought two Boost mobile Phones for my sons at Stern's Soshanguve Crossing around June/July 2021.
The phones system failed to work and I sent them for repay while still within warranty in 2022 February 21. I did submit all required or requested documents to them. Ref no : SDPP304970-IN-0112 RE TEST : ***
1. IMEI : *** 2. IMEI : ***
No one seems to ne interested in assisting me resolve this issue. They send me from pillar to post. The shop has tried all it could but the top guys or the insurance or whoever it is, don't want take me serious. I want the issue resolve by tomorrow 12 noon or pay me back the value of the two phones by tomorrow. Concern Customer
Helpful (0)
Replies (3)0
Replies (3)
Sterns's replyOfficial
11 Oct 2022, 12:37Good Day Thabo Sibeko
We confirm receipt of your complaint.
The matter has been logged and referred to our field management team to assist.
Your reference number is CS-***.
They will contact you directly.
Regards
Sterns Customer Care Team
We confirm receipt of your complaint.
The matter has been logged and referred to our field management team to assist.
Your reference number is CS-***.
They will contact you directly.
Regards
Sterns Customer Care Team
Sterns's reply11 Oct 2022, 12:37
Official
Good Day Thabo Sibeko
We confirm receipt of your complaint.
The matter has been logged and referred to our field management team to assist.
Your reference number is CS-***.
They will contact you directly.
Regards
Sterns Customer Care Team
We confirm receipt of your complaint.
The matter has been logged and referred to our field management team to assist.
Your reference number is CS-***.
They will contact you directly.
Regards
Sterns Customer Care Team
TS
Thabo S's updateReviewer Update
13 Oct 2022, 10:27Good day, it's disappointing to see Stern's called me after I complained saying my account was in arear and they can't help me. From February 2022 why didn't they tell me that. When I asked for my phones they say the phones are with courier. These are just lousy excuses that they don't want help me. They should have told me in March or June, maybe July even September but they decided to telle after I complain about them that my account is in areas. No no that has got nothing to do with insurance claim. I want my phones fixed or replaced or returned to me. Poor Service at its best.
TS
Thabo S's update13 Oct 2022, 10:27
Reviewer Update
Good day, it's disappointing to see Stern's called me after I complained saying my account was in arear and they can't help me. From February 2022 why didn't they tell me that. When I asked for my phones they say the phones are with courier. These are just lousy excuses that they don't want help me. They should have told me in March or June, maybe July even September but they decided to telle after I complain about them that my account is in areas. No no that has got nothing to do with insurance claim. I want my phones fixed or replaced or returned to me. Poor Service at its best.
Sterns's replyOfficial
13 Oct 2022, 11:46Good Day Thabo
We acknowledge the follow up sentiment.
This has been referred to our field management team.
They will contact you.
Regards
Sterns Customer Care
We acknowledge the follow up sentiment.
This has been referred to our field management team.
They will contact you.
Regards
Sterns Customer Care
Sterns's reply13 Oct 2022, 11:46
Official
Good Day Thabo
We acknowledge the follow up sentiment.
This has been referred to our field management team.
They will contact you.
Regards
Sterns Customer Care
We acknowledge the follow up sentiment.
This has been referred to our field management team.
They will contact you.
Regards
Sterns Customer Care