1 reviews | Active since Aug 2009
Poor Service Delivery
I took my watch to sterns for a strap and battery replacement quote. I was told 6 - 8 weeks which I accept. I called last week (Sterns Clearwater Mall Gauteng) ********** and every single day the lady I speak to promise to call me back and so I am still waiting to hear what is going on. Since Saturday no one answers this number and I still have no idea where I stand ito the repairs and quote to my watch.
Hi David,
Thank you for bringing this to our attention.
We try our best to offer all our Customers great Customer service and are disappointed that you had this experience.
We apologize for the inconvenience caused.
The Field Manager will make contact with you directly to resolve this complaint.
Your patience and understanding is appreciated.
Regards,
The Sterns Customer Care Team
Best regards,
Hi David,
Thank you for bringing this to our attention.
We try our best to offer all our Customers great Customer service and are disappointed that you had this experience.
We apologize for the inconvenience caused.
The Field Manager will make contact with you directly to resolve this complaint.
Your patience and understanding is appreciated.
Regards,
The Sterns Customer Care Team
Best regards,