Poor service

On the 10th of August 2020 I booked my wife's watch in for repairs at a Sterns in ILanga Mall Nelspruit, Mpumalanga and was promised that I will receive a repairs quotation within 4 to 8 weeks.

After 2 months of no response I called and visited the outlet countless times to find out what was the hold up and I still got the same response that "These things take time". I have since requested that they hand me back the watch and yet again they are giving me the run around.

Today is the 19th of November 2020, more than 12 weeks since I submitted the item and still no response. The reason I took it back to Sterns was for the fact that the watch is still fairly new and under warranty.

I have called and emailed the TGF Customer Service department for assistance but they are not of any help. I wanted to exhaust all platforms before I seek legal assistance.

Please assist if possible.