poor service and bad attitude

I bought a cell phone on September 2017 wen we get home we notice the lid was too big for the phone it didn't manage to close the phone properly wen we get time to report it I was told dat I should hv came 7 days bfor I went back home with it then on November the phone stops working completely we went thr and report the phone we were told to bring papers wen we get the papers I went thr again and I was told the office are closed I should come back January okey I waited and take it back on January they took the phone 2 weeks after they called me to called it wen I get home the phone is nt working wen i call them all i get is attitude i take it back and get a very poor service its being a months now since I took it there....am waiting for my phone no one is contacting me or updating me with anything am just waiting its so boring to buy something and end up looking more money going up n down trying to resolve the issues that are caused by sterns. I Wil never buy thr anymore all I want now it's my phone or my money back soahanguve crossing sterns really doesn't one the value of a customers