POOR SERVICE AND

Good day,<br> <br> I recently followed the insurance procedure to hand in my claim but however 2 months and 1 full week has passed and each time for feedback on my claim I had to call Sterns Waterfall on my expense.<br> <br> I handed my claim in on the 31st of December 2015 after being sent up and down, first my police statement wasn't correct then I went and got another one after that I was sent back to get the stamp of the police station 1 full month later I had not receive any feedback aswell so I once again called them and they apparently lost my original slips and could not proceed with the claim but if that was the case why wasn't I atleast contacted regarding the issue?<br> <br> After they informed me of the slip is lost they told me I had to wait for a week for the Area Manager and so I did and I called again after the week was over and the sales consultant informed me that the regional manager never showed up, I proceeded in asking her what the next step was and they asked me for a statement since I payed for the item and insurance via eft and today a full week later and 2 full months of struggling I have still not received any positive feedback on my claim..<br> <br> WALDO