POOR SERVICE

I have been a loyal client of Sterns (The Fochini Group) for about 6 years. My installments have always been paid on time and for the past 2 years I paid my account well in advance. Therefore I rarely had an installment payable as a result thereof. The amount outstanding on the account was round about R400 and this month, was the first month that an installment was due. As a result of Covid-19 I had a loss of income and was only able to pay an reduced installment. In the first week of this month I sent an e-mail to the e-mail address provided to me by TFG to make arrangements and to explain my current situation as I cannot answer/make personal telephone calls during working hours. I also paid half of the installment due as I undertook to do in the e-mail. However from the 6th of July, TFG has been calling me non-stop. Some days up until 6 times a day. Upon answering one of the calls, the consultant informed that they do not have access to the "arrangements" e-mails This leaves me speechless, since I cannot understand why they specifically provide me with an e-mail address to make arrangements if their collections department does not have access thereto. The worst of it all is that I just came to realize that they have been charging me R20 per call which is total distortion. I am of the opinion that TFG has a very poor work ethic especially if one takes into account the difficult times we are experiencing at the moment and that the total outstanding amount on this account is only R400. Needless to say is that I will be closing this account as soon as I can.